Terms & Conditions

Definitions

For the purposes of these Terms & Conditions, the following terms shall have the meanings set out below:

Acceptance of Terms

By accessing, registering on, or using any part of the luxybet platform, you unconditionally accept and agree to be bound by these Terms & Conditions, together with our Privacy Policy and any additional rules, guidelines, or policies applicable to specific games or promotions on luxybet, all of which are incorporated herein by reference.

These Terms constitute the entire agreement between you and luxybet with respect to your use of the Platform and supersede all prior communications, representations, or agreements, whether oral or written.

luxybet reserves the right to amend these Terms at any time. Continued use of the Platform following the posting of updated Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically. Material changes will be communicated via on-site notice or email to your registered address.

Eligibility & Registration

3.1 Age Requirement

You must be at least 21 years of age to register and use luxybet. This is the minimum legal age for casino-style gambling under Philippine law and PAGCOR regulations. By registering, you declare that you meet this age requirement. luxybet reserves the right to request documentary proof of age at any point, and to suspend or terminate accounts where age cannot be adequately verified.

3.2 Registration Requirements

To create a luxybet account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address in the Philippines, a valid Philippine mobile number, and a valid email address. You agree to keep this information up to date and to notify luxybet promptly of any changes.

3.3 One Account Policy

Each individual may hold only one active account on luxybet. Opening, operating, or attempting to operate more than one account is a material breach of these Terms. luxybet reserves the right to close all duplicate accounts and void any winnings generated through them. If you believe a duplicate account was created in error or by a third party using your details, contact our support team immediately.

3.4 Ineligible Persons

The following persons are not eligible to register or use luxybet:

• Individuals under 21 years of age.
• Individuals who have voluntarily self-excluded from luxybet or have been excluded by luxybet.
• Employees, contractors, or immediate family members of luxybet or its affiliated entities, game providers, or payment processors.
• Individuals accessing the Platform from jurisdictions where online gaming is prohibited by applicable law.

Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your luxybet login credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number. You must not share these credentials with any other person. luxybet will never ask you to disclose your password through any channel.

You must notify luxybet immediately if you suspect that your account has been accessed without your authorization. luxybet accepts no liability for any loss or damage arising from unauthorized access where the Player has failed to take reasonable precautions to protect their credentials.

4.2 KYC Verification

luxybet is required by its regulatory obligations to verify the identity of players. You may be requested to submit valid government-issued identification (such as a Philippine passport, SSS ID, PhilSys card, or driver's license), proof of residential address (such as a utility bill or barangay certificate), and, in some cases, proof of source of funds. Failure to provide satisfactory KYC documentation within a reasonable time may result in account suspension and withholding of pending withdrawals pending verification.

4.3 Account Dormancy

An account is considered dormant if there has been no login activity for a continuous period of twelve (12) months. luxybet reserves the right to apply a monthly dormancy administration fee of ₱100 to dormant accounts, deducted from the account balance, after providing prior notice to the registered email address. Accounts with a zero balance may be closed after the dormancy period.

4.4 Account Closure by Player

You may request the closure of your luxybet account at any time by contacting our support team via live chat. Upon receiving a closure request, luxybet will process any eligible outstanding balance to your verified payment method after completing any applicable checks. Account closure does not constitute a self-exclusion — if you wish to prevent future registration, you must specifically request a self-exclusion.

Deposits & Withdrawals

5.1 Deposits

luxybet accepts deposits in Philippine Peso (₱) via the following methods: GCash, Maya, GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. The minimum deposit is ₱100. Deposits are credited to your luxybet account balance upon successful confirmation from the payment provider. luxybet does not charge a deposit fee, but your payment provider may apply their own transaction charges.

Deposits must be made from payment accounts registered in your own name. luxybet reserves the right to refuse deposits from accounts belonging to third parties and to return such funds upon detection.

5.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit, as a safeguard against money laundering. The minimum withdrawal amount is ₱500. Withdrawals are subject to the completion of any applicable wagering requirements and KYC verification. Processing times are as follows:

• GCash / Maya / GrabPay: Typically within 1–4 business hours.
• InstaPay / QR Ph: Typically within 1–2 business days.
• Bank Transfer (BPI, BDO, Metrobank): 1–3 business days.
• PesoNet: Up to 3 business days depending on the clearing cycle.

luxybet reserves the right to conduct additional security checks on withdrawal requests, which may extend processing time. Players will be informed if such checks are required.

5.3 Anti-Money Laundering

luxybet maintains compliance with applicable anti-money laundering (AML) regulations. All transactions are monitored for suspicious activity. luxybet is required to report suspicious transactions to the relevant Philippine authorities. Players must not use luxybet as a mechanism for currency exchange or transferring funds between parties.

Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits offered by luxybet are subject to specific terms and conditions stated on the relevant promotion page. In the event of any conflict between the general terms in this section and the promotion-specific terms, the promotion-specific terms shall prevail.

6.2 Wagering Requirements

Bonus funds must be wagered the specified number of times (as stated per promotion) before any winnings derived from those bonus funds may be withdrawn. Real money deposits and bonus funds are typically kept in separate balances. Real money is used first in wagers unless otherwise stated. The wagering requirement applies to the bonus amount and any winnings derived from it.

6.3 Bonus Abuse

luxybet prohibits the exploitation of bonuses through irregular or fraudulent play patterns, including but not limited to: wagering predominantly on low-variance outcomes to fulfill wagering requirements, using multiple accounts to claim the same bonus, or colluding with other players. Where bonus abuse is detected, luxybet reserves the right to void the bonus, void associated winnings, and suspend or terminate the account.

6.4 Bonus Expiry

Bonus funds that are not wagered within the validity period specified for each promotion will expire and be removed from your account automatically. Expired bonus funds are not recoverable. Check the expiry date on each active promotion in your account dashboard.

Gaming Rules

7.1 Game Integrity

All games available on luxybet operate using certified random number generators (RNGs) or, in the case of live casino games, physical dealing and spinning mechanisms overseen by trained dealers. Game outcomes are determined by chance, and luxybet makes no representation that any particular outcome can be predicted or guaranteed.

7.2 Malfunction Policy

In the event of a game malfunction, server error, or software fault, all affected bets and payouts resulting from the malfunction shall be voided. luxybet will make reasonable efforts to restore affected account balances to their pre-malfunction state. luxybet accepts no liability for losses caused by technical failures outside its reasonable control.

7.3 Minimum and Maximum Wagers

Minimum and maximum bet limits apply to all games on luxybet and are displayed within each game interface. luxybet reserves the right to set individual player wager limits at its discretion, particularly in the context of bonus play or responsible gaming controls.

7.4 Jackpots

Progressive jackpot amounts displayed on luxybet are indicative and may change in real time. In the event of a dispute regarding a jackpot win, the amount recorded in luxybet's server logs shall be the definitive figure. Jackpot winnings may be subject to additional verification before payment.

Prohibited Conduct

The following conduct is strictly prohibited on luxybet and constitutes grounds for immediate account suspension, termination, and potential legal action:

1. Using automated software, bots, scripts, or any other artificial means to interact with the Platform or place wagers.
2. Exploiting software bugs, errors, or vulnerabilities for financial gain. Any such exploitation must be reported to luxybet support immediately.
3. Colluding with other players, dealers, or third parties to gain an unfair advantage in any game.
4. Engaging in any form of fraud, including using stolen payment credentials, falsified identification documents, or misrepresenting your identity.
5. Facilitating, assisting, or encouraging any of the above conduct by other players.
6. Attempting to launder funds or use the Platform for any financial crime.
7. Accessing the Platform on behalf of another person without their explicit consent and knowledge.
8. Using the Platform for any purpose other than personal entertainment gaming.

luxybet cooperates fully with Philippine law enforcement and regulatory authorities. Evidence of criminal conduct will be referred to the appropriate authorities without prior notice to the player.

Responsible Gaming

luxybet is committed to promoting responsible gaming among all players in the Philippines. We recognize that while most players enjoy gaming as entertainment, some individuals may develop problematic gambling behaviors. luxybet takes this seriously as an operational and ethical obligation.

9.1 Player Tools

The following responsible gaming tools are available to all registered players from the account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on deposits. Limits take effect immediately upon activation.
• Session Time Alerts: Receive on-screen notifications when you have been actively gaming beyond your configured time threshold.
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period, you cannot log in or deposit.
• Self-Exclusion: Request a long-term or permanent exclusion from all luxybet gaming activity. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

9.2 Age Verification

luxybet strictly enforces the 21+ age requirement. If we have reason to believe that a player is under 21, we will suspend the account and request documentary age verification. Deposits made by underage players will be returned. Any winnings generated by an underage player are not eligible for withdrawal and will be voided.

Intellectual Property

All content on the luxybet platform — including but not limited to software, game code, graphics, logos, text, interface design, and promotional materials — is the intellectual property of luxybet or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the luxybet platform solely for personal entertainment purposes. You may not copy, reproduce, distribute, publicly display, modify, reverse-engineer, or create derivative works from any part of the platform without prior written permission from luxybet.

The luxybet name and logo are trademarks of luxybet. Unauthorized use of these marks is strictly prohibited.

Limitation of Liability

To the fullest extent permitted by applicable Philippine law, luxybet's total liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the total amount deposited by you to your luxybet account in the 30 days preceding the event giving rise to the claim.

luxybet shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of winnings, loss of data, loss of goodwill, or loss of opportunity, even if luxybet has been advised of the possibility of such damages.

luxybet does not guarantee uninterrupted or error-free operation of the Platform. Scheduled maintenance, emergency downtime, or third-party service failures may temporarily affect platform availability. luxybet shall not be liable for losses resulting from such unavailability.

Nothing in these Terms limits luxybet's liability for fraud, willful misconduct, or any matter that cannot be excluded under Philippine law.

Privacy & Data

Your use of luxybet is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By accepting these Terms, you also consent to the processing of your personal data as described in the Privacy Policy. You have the right to access, correct, and request deletion of your personal data, subject to our legal obligations as a regulated gaming platform.

luxybet will not sell your personal information to third parties. Data may be shared with payment processors, identity verification services, and regulatory authorities as required by law and described in the Privacy Policy.

Termination

luxybet reserves the right to suspend or terminate your account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or other criminal conduct.
• Failure to provide satisfactory KYC documentation when requested.
• Account inactivity beyond the dormancy period specified in Section 4.3.
• Legal or regulatory requirement to do so.

Upon termination for cause, luxybet reserves the right to withhold any balance pending investigation. If termination is not for cause, any verified balance will be returned to your nominated payment method within a reasonable time frame following completion of required checks.

You may terminate your account at any time by contacting support as described in Section 4.4. Upon voluntary termination, any active wagering requirements attached to bonus funds will be forfeited.

Amendments

luxybet reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Changes will take effect upon posting to the luxybet website. Where a change is material, luxybet will provide reasonable prior notice via on-site notification or email to your registered address.

Your continued use of luxybet following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amended Terms, you must cease using the Platform and contact support to close your account. The date of the most recent revision is shown at the top of this page.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms that cannot be resolved through luxybet's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

luxybet's internal dispute resolution process requires players to first submit a written complaint through the on-site live chat or email support channel. luxybet will acknowledge the complaint within 2 business days and provide a resolution within 10 business days. If you remain dissatisfied, you may escalate the matter to PAGCOR or the relevant regulatory body.

Contact

If you have questions about these Terms & Conditions, wish to make a complaint, or need to contact luxybet for any reason related to your account or these Terms, please reach out through the following channels:

• Live Chat: Available 24/7 via the on-site live chat widget.
• Email: [email protected] (plain text — not a clickable link).

When contacting us regarding a dispute or account matter, please include your registered username, the nature of your query, and any relevant transaction references to help us assist you efficiently.